Our Returns Policy
You can easily return or exchange anything you purchase from ibags.co.za, within 30 days from purchase. All returned items need to be in perfect unused condition, with swing tags attached and in their original packaging. We cannot allow returns on worn, damaged or otherwise non saleable products.
Most of the items for sale on iBags.co.za have manufacturer warranties which are detailed on the product page. If your item has a manufacturers fault, we will liaise with our suppliers and communicate with you the best course of action on getting the bag repaired or replaced.
How To Return An Order
Please contact us if you would like to return your purchase and we will advise on the best method as well as assisting with the refund. Please email us at firstname.lastname@example.org with your name, date of purchase, and the items you would like to return and we will facilitate the refund ASAP.
How To Exchange An Order
All exchanges are processed as a new sale and a return. Place and pay for a new order online and send your original order back to us (as above) for a refund. We will refund your original order as soon as we receive it.