Terms & Conditions

 iBags.co.za and other marks indicated on our website are trademarks or registered trademarks of iBags.co.za, or its subsidiaries (collectively iBags in the South Africa and/or other jurisdictions). iBags graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of iBags.co.za. iBags trademarks and trade dress may not be used in connection with any product or service that is not iBags in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits iBags.co.za.

All other images, trademarks, logo's, slogans not owned by iBags that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by iBags.co.za

Detailed Description of Good and / or Services

iBags.co.za is a business in the Travel Goods industry that markets & sells Luggage, Business Bags and Travel related products

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of booking number/tracking number

Return and Refunds Policy

The provision of goods and services by iBags.co.za is subject to availability.  In cases of unavailability, iBags.co.za will refund the client in full within 30 days.  Cancellation of corporate orders by the client will attract an administration fee.

If you decide to return something for any reason outside of it it being defective, late, or if a wrong product has been received then you will have to cover the cost of delivering the return to us. If the reason for the return is attributed to errors on our side then we will cover the cost of bringing the bag in.

Store credit notes may be used online by prior arrangement. However, cash refunds cannot be claimed with a store credit note on goods purchased online.

Live Site Test Policy/Errors

Because we are contantly updating our website at times you may bump into live test/error products. These products normally have their price set to R0 or have no information in them. These may also be errors in our system. As you know, no system is perfect. Please report these so we may rectify the situation. They are not products being sold so we will not fulfil the order if ordered even if our automated system acknowldges them.

Customer Privacy Policy

iBags.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted

Payment may be made via Visa, Master Card, Diners or American Express credit cards or by bank transfer into the iBags.co.za bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for iBags.co.za by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa.

Customer Details Separate from Card Details

Customer details will be stored by iBags.co.za separately from card details which are entered by the client on iBags.co.za website.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

iBags.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and iBags.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

iBags.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by iBags.co.za Pty Ltd based in South Africa trading as iBags.co.za and with registration number 2011/140042/07

Export Restriction

The offering on this website is available to South African clients only unless otherwise arranged.

iBags.co.za contact details

Telephonic Support: 011 784 6730 | Email Support: info@ibags.co.za